Shipping policy

At Niva Jewels, we aim to deliver your favourite jewellery safely and on time. Please read our shipping policy carefully to understand how your order will be processed and delivered.

1. Shipping Locations

We currently ship across India.
At the moment, we do not offer international shipping.

2. Order Processing Time

All orders are processed within 1–3 business days after order confirmation.
Orders are not shipped or delivered on Sundays or public holidays.
During peak seasons, festivals, or sales, processing time may be slightly longer.

3. Delivery Time

Estimated delivery time: 4–8 business days after dispatch, depending on your location.
Delivery timelines may vary due to courier partner delays, weather conditions, or unforeseen circumstances.

4. Shipping Charges

Shipping charges (if any) will be clearly mentioned at checkout.
Any free shipping offers will be specified on the website or during promotions.

5. Order Tracking

Once your order is shipped, you will receive a tracking ID via WhatsApp, email, or SMS.
You can use this tracking number to monitor your shipment status.

6. Packaging

All jewellery is packed securely to ensure it reaches you in perfect condition.
Our packaging is designed to protect the jewellery from damage during transit.

7. Incorrect Address or Delivery Issues

Please ensure that the shipping address and contact details are accurate while placing your order.
Niva Jewels will not be responsible for delays or non-delivery due to incorrect or incomplete address details provided by the customer.